Frequently Asked Questions
Browse the questions and answers below to learn more. If you don’t find what you’re looking for, feel free to contact us through our contact page.
Choosing Your Chair
How do I know which Goldilocks chair is "just right" for me?
Start with your height. The Goldilocks Classic is our most versatile, fully adjustable chair and suits most people. The Goldilocks Petite is designed for smaller-statured users, typically under 160cm (5'3"). The Goldilocks Grande is built for users over 190cm (6'3") who need a wider base of support. Still not sure? Get in touch and we'll help you find your fit.
What makes the Goldilocks range different from other office chairs?
The range is curated by an osteopath with over a decade of clinical experience in postural and spinal health. Rather than offering an overwhelming range of options, we've hand-picked the ergonomic features that matter most and combined them into a small but mighty range that can be tailored to your body - no guesswork required.
Who chose the Goldilocks range?
The Goldilocks range was created by Mirae Oldmeadow, an osteopath who owns and operates a clinic in Melbourne's south east. After years of treating clients with postural discomfort and workplace-related strain, she saw a gap between clinical ergonomic knowledge and real-world seating options and curated the Goldilocks range to close it.
Can you help me choose the right chair for my needs?
Yes, of course! Get in touch and we'll help you find your “just right” fit based on your height, body shape and workspace needs.
Can I trial a chair before purchase?
We are an online business and do not have showrooms available for chair trials. We have designed the range so that you really can't go wrong by choosing from our small, but mighty range based on your body composition.
We do however, have a handful of trusted affiliates and health professionals who recommend our chairs, and some keep demo stock on hand for their customers. We also work with a delivery partner who stocks the Goldilocks Petite and the Goldilocks Classic. If you really require a trial you can get in touch and we'll check whether there's a partner near you and if something can be arranged.
Should I order my chair boxed or assembled?
Both options are available at checkout. Boxed chairs arrive flat-packed for you to assemble, if you are handy with an allen key and flat pack furniture you should have no trouble putting it together. This option can save you money on both the assembly fee and on delivery to some areas. If you select assembled, you chair will arrive ready to use. Choose whichever suits your setup.
Where can I find chair assembly instructions?
Visit our YouTube channel for step-by-step chair assembly videos. If you still need assistance, please get in touch — we're always happy to help.
Ordering
What payment methods do you accept?
You can pay securely online at checkout using major credit and debit cards, Shop Pay, Apple Pay, Google Pay or PayPal. Direct deposit is also available — please contact us directly to arrange this payment method.
I can't purchase online, what do i do?
Online ordering is currently available in Victoria and selected areas of South Australia. If you're unable to purchase online, please contact us by email or via our contact form — we can create an invoice through our accounting system and arrange your order directly.
Can I receive a tax invoice?
Yes. Please contact us before placing your order and we can issue a tax invoice via email instead using our accounting system.
Do you accept TAC or WorkCover orders?
Yes. Please contact us to request a quote. Once approved, your TAC or WorkCover equipment broker can send us a purchase order. We'll process your order and arrange delivery once the purchase order has been received.
Can I place a larger order for my office or business?
Yes. Bulk order discounts are available if you're purchasing 5 or more items. Get in touch via our contact page to discuss your order and receive a quote.
Do you sell other office furniture?
Yes, via our sister company Peninsula Office Furniture, which offers a wider range of ergonomic office chairs, height-adjustable desks and accessories. If you'd like to purchase from both ranges, email us and we can arrange delivery together.
Shipping
Do you ship Australia-wide?
We ship Australia-wide. Thanks to our warehouse locations, we're able to offer our own delivery service across metro Melbourne, south east Melbourne, the Mornington Peninsula and parts of Adelaide. For other areas, we rely on trusted delivery partners to get your order to you.
How much does shipping cost?
For many areas of Victoria and South Australia, shipping is calculated automatically at checkout and starts from $60 for metro areas. For other areas, we'll provide a personalised quote based on the best price we can secure through our delivery partners in your area.
Is pickup available?
Yes, pickup is available from our Victoria and South Australia warehouse locations. Contact us to arrange a time.
How long will it take to receive my order?
For metro Melbourne, where we deliver regularly, you can confidently expect delivery within 3–10 days. Other areas may take a little longer if it's outside our regular delivery routes. If you need your order by a specific date, please contact us and we'll do our best to arrange it.
Quality, Warranty and Returns
Are Goldilocks chairs independently tested?
Yes. Every Goldilocks product is AFRDI Level 6 certified with the Blue Tick, independently tested for strength, stability, durability, ergonomics, safety and sustainability against Australian standards.
What is AFRDI?
AFRDI stands for the Australasian Furnishing Research and Development Institute. It's an independent organisation that tests and certifies furniture against recognised standards for quality, safety, strength, durability and suitability for purpose. Learn more about AFRDI.
What is the weight capacity of the Goldilocks chair range?
Goldilocks chairs are load-rated to 160kg, making them sturdy and supportive for a wide range of users.
What warranty do your products come with?
All our products are covered by a seven-year warranty. If you experience an issue, contact us with your proof of purchase and a description of the problem. We'll work with you to resolve it, which may include replacement parts or, where appropriate, a replacement chair.
Does self-assembly affect my warranty?
If you choose the boxed option and assemble your chair yourself, our seven-year warranty still covers any manufacturer's fault. However, if a fault is found to be the result of an assembly error rather than a manufacturing issue, your warranty may be voided for that particular fault. If you do run into trouble while assembling your chair, get in touch — we're always happy to help where we can.
What is your return policy?
We offer a 14-day change-of-mind return policy from the date you receive your item. A 30% restocking fee plus return shipping costs will apply.
Your chair must be returned unused and in its original packaging, along with proof of purchase. Custom-made or special-order items are generally non-refundable. Approved refunds are processed within 10 business days of us receiving and inspecting the return.
What if my chair arrives damaged or faulty?
Please inspect your order as soon as it arrives and contact us straight away if it's defective, damaged or not what you ordered, so we can put it right.
For Health Professionals
I'm a health or workplace professional — can I recommend your products?
Absolutely. We welcome enquiries from allied health, ergonomic and workplace professionals. This is exactly why our brand was founded, to bridge the gap between healthcare and workplace performance.
Affiliate referral program
All health, ergonomic and workplace professionals are welcome to join our affiliate program. This will give you a unique affiliate code for your client to use which will give them a discount and yourself a commission on the sale. This program is designed for professionals who will sporadically recommend our range to their clients/customers. Contact us if you'd like to learn more about our affiliate program.
Corporate professionals program
Some of our larger affiliates progress into our corporate professionals program. This is designed for larger companies who are regularly recommending our range in volume to their customers/clients. Contact us if you'd like to learn more about our corporate professional program.
Have another question?
We're here to help! Please contact us by email at hello@thegoldilocks.com.au or through our contact form below and we'll get back to you as soon as possible.